Frequently Asked Questions

Clear answers about private investigations, confidentiality, our process, and how Tele Secure & Investigation delivers discreet intelligence with integrity across Sri Lanka.

What makes Tele Secure & Investigation different from other agencies?

Tele Secure & Investigation (Pvt) Ltd is a trusted private investigation agency offering professional detective services with strict confidentiality, ethical standards, and strategic analysis. Our detectives are located in every district of Sri Lanka, ensuring nationwide coverage. We specialize in private investigations, financial investigations, electronic harassment, corporate investigations, and phone forensics — with a 100% confidentiality guarantee.

Do you operate across all of Sri Lanka?

Yes. We have detectives and field operatives in every district of Sri Lanka — from Colombo to Jaffna, Galle to Batticaloa, Kandy to Trincomalee. Our network ensures rapid on-ground intelligence and surveillance wherever you are.

What is your investigation process?

We follow a structured 6‑stage protocol: (1) Confidential consultation & free quote, (2) Intelligence gathering & digital tracing, (3) Covert surveillance & field operations, (4) Evidence recovery & documentation, (5) Analysis & intelligence synthesis, (6) Confidential delivery via encrypted channel. Clients receive updates throughout the process with absolute discretion.

How long does a typical investigation take?

Timelines vary based on complexity. Standard background checks: 3–5 business days. Phone forensics and digital tracing: 5–7 days. Complex corporate fraud or missing person cases: 2–4 weeks. We provide realistic milestones and expedited options for urgent matters.

Is my identity and case kept confidential?

Absolutely. 100% confidentiality is our foundation. All client data is protected under strict NDAs. We use encrypted communication channels, anonymous case coding, and compartmentalized access. Our reputation is built on unwavering discretion — you can trust us.

Do you sign non-disclosure agreements?

Yes, NDAs are mandatory for every client engagement. We provide a mutual confidentiality agreement before any case details are exchanged. You retain complete ownership over all evidence, reports, and derived intelligence.

Do you offer phone investigation and digital forensics?

Yes. We specialize in phone investigations, including data recovery from mobile devices, call log analysis, message extraction, social media intelligence, and electronic harassment detection. Our digital forensics team can recover deleted artifacts and trace digital footprints across platforms.

Can you assist with corporate investigations and due diligence?

Absolutely. We offer comprehensive corporate intelligence services: due diligence investigations, corporate fraud investigations, employee misconduct investigations, business partner background checks, and risk analysis — all conducted with discretion and compliance with local regulations.

How is pricing structured for investigative services?

We provide transparent fixed-fee packages for standardized services (background checks, asset verification, phone forensics). For customized or complex investigations, we issue a detailed quote after the initial confidential consultation. No hidden fees — you approve the budget before we begin.

Do I need to be a corporation to hire your services?

Not at all. We serve private individuals, legal firms, businesses, and corporations alike. Case types range from missing persons, relationship investigations, and infidelity to fraud, electronic harassment, intellectual property theft, and corporate due diligence.

Is the evidence you collect admissible in court?

Yes. We follow strict chain-of-custody protocols and maintain thorough documentation for all evidence collected. Our reports are detailed, legally sound, and can be supported by expert testimony if required for litigation.

Still have unanswered questions?

Our confidential liaison team is ready to provide personalized answers tailored to your situation. Call, email, or use our secure contact form.

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